Retrieving log files

You can retrieve log files from the BlueJeans Rooms with Dolby Conference Phone for debugging and troubleshooting issues.

Procedure

  1. Get the IP address of the Dolby Conference Phone.
    From the home screen, tap settings icon > more settings icon > About > General and scroll down until you see the IP address.
  2. Open one of the supported web browsers.
    library_booksNote: Make sure you have a computer that is on a network that can connect to the IP address.
  3. Enter https://your phone IP address in the browser address bar.
  4. Log in as the administrator. (Default values are admin and 1739.)
  5. From the phone web interface, select Tools and click Download Logs.

What to do next

For more information on log files, see the Dolby Conference Phone Administrator's Guide.