Blue LED halo turns on for 10 seconds after setup, then turns off

After setup is complete, the LED halo on the phone lights up for 10 seconds, and then turns off.

About this task

This issue is most likely caused by a Microsoft Windows Firewall setup problem on the PC, where essential processes are not granted with firewall access. This issue is more common with the Dolby DVC-2 codec. You must run the BlueJeans run.bat script to set up the correct firewall rules.

Procedure

  1. Connect a mouse and keyboard to the PC.
  2. Navigate to the C:\Users\username\AppData\Local\Huddle\current\PostInstaller directory.
  3. Locate and double-click the run.bat file.
    A pop-up displays asking if you want to allow the application to make changes to your device.
  4. Click Yes.
    A command prompt window opens and runs the firewall script.
  5. Press r to restart.
    BlueJeans firewall script