No Audio Detected screen displays on the BlueJeans Rooms with Dolby Conference Phone

After setup is complete, the LED halo on the phone does not light up and the No Audio Detected screen displays.

The most common cause for this issue is when the Dolby Conference Phone and the PC are not on the same network.

If the Dolby Conference Phone LED halo does not light up during the call setup, and the Dolby Conference Phone user interface displays the following screen, it is likely that the Dolby Conference Phone and PC cannot communicate with each other over the local network.

BlueJeans no audio screen

There are three common solutions for this issue:

Contact your IT administrator for assistance with diagnosing the networking issue.