Troubleshooting speakers and microphones

You can run hardware diagnostics to check for problems with the speakers, the internal microphone, and the Dolby Satellite Microphones.


  1. If you cannot hear audio, increase the speaker volume with the + button.
  2. If you still cannot hear, or cannot be heard, tap this sequence to display the Test hardware screen:
    > > Diagnostics > Test Hardware
  3. Tap Speaker or Microphone, and follow the instructions.