When there is a problem with the Dolby Conference Phone, the
Settings button displays a warning icon. Report the problem to
your system administrator.
About this task
When the Settings button shows the warning icon (
), follow
these steps to troubleshoot the problem and collect the information that the system
administrator may need to resolve the issue.
Procedure
-
Note the text of any error message on the home screen.
-
Tap this sequence to display the Status screen:
-
Tap any status items that show an error condition, and make a note of the
information displayed in their status screen.
If any communications have failed, they are marked as
and
Help displays at the top of the status
details screen.
-
Return to the Status screen, tap Provisioning
server and note the address.
-
Tap and note the status of the LDAP server for the corporate
directory, if your organization uses this feature.
-
Tap and note the values for Total packets
transmitted and Total packets
received.
-
Go back one level in the menus to the About screen and tap
General. Note the values for Serial
number, IP address and MAC
address.
-
Write a description of the issue that includes the following information:
- What symptoms do you observe?
- Is there an obvious trigger to the problem? What were you doing with the
phone immediately before the error message displayed?
- Does the problem happen every time you perform a certain task, or only
some of the time?
- Do colleagues nearby have the same problem?
Include any other information that might help the system administrator
understand the issue.
-
Send the information that you collected to your system administrator.